Monthly Training:  Business Edition Users

Every 2nd Wednesday of the month, we will be broadcasting a live 30-min training on the OfficeConnect Solution. 

Next Training

April 10th, 2019 at 10am PST | 1pm EST


Invitations & Confirmations

Look for a personal invite emailed to your inbox the week before training.  

Should you wish to be automatically registered for all training sessions, please forward an email to marketing@univoip.com as well as any specific training requests you may have.


LIBRARY: More Training Videos

Cick on the video icons below and learn how to customize your phone and leverage new features.

  • Mobility: UniVoIP App & WebConnect
  • Cloud Features:
    • Contact List & MultiParty Calls
    • Automated Call Handling
    • Logs, Ring Tones, Keys
  • Daily Useful Features
  • Account Management:
    • Billing Portal
    • Pin & Password

The UniVoIP App and WebConnect


  • The UniVoIP App: total mobile connectivity rediscovered

  • WebConnect: gaining immediate access to caller data ensures intelligent interactions

Contact Lists and Multi-Party Calls


  • Set up your dynamic site 

  • Tap into your contact lists 

  • Know your multi-party calling options

Your Billing Portal

Learn how to navigate within the billing portal and leverage all the cool features available to you.

Automated Call Handling


  • Call Forwarding
  • Do Not Disturb
  • Call Waiting Tone
  • Selective Call Routing
  • Twinning
  • Call Coverage 


PIN and Password

Learn how to reset your phone pin, program your phone keys, set up your voicemail and more...

Logs, Ring Tones, Keys


  • Ring Tones: Internal vs. External ; Group vs. Direct
  • Call Logs
  • Programmable Keys [Monitor Phone; Directed Call Pickup; Deflect Call; Forward to AA or co-worker; Join/Leave Group]

Daily Useful Features


  • Call Hold
  • Mute
  • Redial
  • Volume Control
  • Screen Settings

Admin Training


  • International Calling Permission
  • Monitor Groups
  • Call Groups
  • Incoming Call Routing
  • Auto Attendant