Monthly Training:  Business Edition Users

Every 2nd Wednesday of the month, we will be broadcasting a live 30-min training on the OfficeConnect Solution. 

Next Training

The next customer training on November 14th, will be for Enterprise Edition users. Please stay tuned for our next customer training for Business Edition!


Invitations & Confirmations

Look for a personal invite emailed to your inbox the week before training.  

Should you wish to be automatically registered for all training sessions, please forward an email to marketing@univoip.com as well as any specific training requests you may have.


LIBRARY: More Training Videos

Cick on the video icons below and learn how to customize your phone and leverage new features.

  • Mobility: UniVoIP App & WebConnect
  • Cloud Features:
    • Contact List & MultiParty Calls
    • Automated Call Handling
    • Logs, Ring Tones, Keys
  • Daily Useful Features
  • Account Management:
    • Billing Portal
    • Pin & Password
Training Videos

The UniVoIP App and WebConnect


  • The UniVoIP App: total mobile connectivity rediscovered

  • WebConnect: gaining immediate access to caller data ensures intelligent interactions

Contact Lists and Multi-Party Calls


  • Set up your dynamic site 

  • Tap into your contact lists 

  • Know your multi-party calling options

Your Billing Portal

Learn how to navigate within the billing portal and leverage all the cool features available to you.

Automated Call Handling


  • Call Forwarding
  • Do Not Disturb
  • Call Waiting Tone
  • Selective Call Routing
  • Twinning
  • Call Coverage 


PIN and Password

Learn how to reset your phone pin, program your phone keys, set up your voicemail and more...

Logs, Ring Tones, Keys


  • Ring Tones: Internal vs. External ; Group vs. Direct
  • Call Logs
  • Programmable Keys [Monitor Phone; Directed Call Pickup; Deflect Call; Forward to AA or co-worker; Join/Leave Group]

Daily Useful Features


  • Call Hold
  • Mute
  • Redial
  • Volume Control
  • Screen Settings

Admin Training


  • International Calling Permission
  • Monitor Groups
  • Call Groups
  • Incoming Call Routing
  • Auto Attendant