Troubleshooting (Android Phone)

Using UniVoIP App Diagnostics

If you have a support issue with UniVoIP App, Technical Support may ask you to turn on diagnostics in order to capture information.

1. Go to Settings > Advanced Settings > Application Logging and scroll down to the bottom.
2. Turn on Verbose Logging.
3. Reproduce the problem.
4. When done, go to Settings > Advanced Settings > Application Logging and tap Send Log.

• Once the file has been sent, you'll see a Sending Log Success notification, which includes a reference number.

5. Send an email to support@UniVoIP.com with the details of your issue and the reference number.

If sending the file fails, check your Wi-Fi and/or mobile data connectivity.