Settings (Android Phone)

Field	Description
Device Settings	Press to change your App Password or enter your Phone PIN Number
Accounts	Press to toggle on or off either your OfficeConnect SIP (ability to make or take calls using the UniVoIP App)…or "Messaging" which is your ability to send or receive Instant Messages.
Preferences	This is where most of your settings are found, including the ability to forward your business calls.
Advanced Settings	This is where you will find microphone and speaker gain controls, and be able to send troubleshooting data logs to UniVoIP.
About UniVoIP App	This is where you can see what version of the UniVoIP App you are using.

Device Settings

Field	Description
Settings	Press to enter your current Phone PIN Number
Device Logs	Press to view your device logs
Device Management	Press to view the devices currently linked to your UniVoIP App profile
Change Password	Press to change your UniVoIP App Password
Log Out	Press to Log Out of the UniVoIP App

Preferences

Field	Description
Incoming Call
Play Ringtone	ON to hear the ringtone.
Vibrate	ON to vibrate when you receive a call.
Contact Image	ON to display the image of your contact while receiving or making calls. Use the Android native app to save photos of contacts.
Ringtone	Set to the desired ringtone.
Call Heads	Turn this on to see a small icon "on top" of other Apps to be able to quickly get back to UniVoIP App call controls.

Preferences

Field	Description
Messaging
Enable IM & Presence	ON to enable IM and Presence on UniVoIP App.
Alert Sound	ON to play a ringtone when you receive a new message.
Alert Vibration	ON to vibrate when you receive a new message.
Alert Text Tone	The ringtone for incoming messages.
Call in Progress
Auto Record Calls	This records all calls incoming and outgoing. It results in a wav file saved on the device that can be reviewed when tapping on the call in call history.
Phone Number
Single Touch to Call	When ON, tapping a phone number on the Contacts or History tab will immediately make a call. However, if video is enabled on the account, user will get a prompt to choose call/video. When OFF, user will see a confirmation prompt.
Show URI Domain	ON: The phone number displayed for an incoming, outgoing or established call will include the domain name (for example, 1234@myVoipProvider.com). OFF (default): The domain name isn't included in the display.

Preferences

Field	Description
Client-Side Call Forwarding
Forward Calls	ON to send all incoming calls to a specific number. If UniVoIP App is enabled and registered, incoming calls are forwarded to this phone number.
To Number	The number to forward calls to when Forward Calls is on.
Additional
Audio Gain
Keep Wi-Fi Radio Awake	Controls whether the Wi-Fi radio stays on when the screen goes dark (smartphone gets auto locked). ON (checked): Wi-Fi radio stays on. When the screen goes dark (1) you stay logged on via Wi-Fi (as long as you're in your Wi-Fi network) and (2) incoming calls will use Wi-Fi instead of mobile data. Radio On uses more battery power. Perhaps choose On if you have a limited data plan. OFF: Wi-Fi radio is turned off. When the screen goes dark (1) UniVoIP App re-logs in via the mobile data network and (2) incoming calls use your mobile data plan. (Unless mobile data isn't enabled on your smartphone and/or in UniVoIP App, then UniVoIP App logs out and you won't receive calls as long as the smartphone is dark.) Radio Off uses less battery power. Perhaps choose OFF if you have an unlimited data plan.
Auto Start on Boot	ON to automatically start UniVoIP App when you start your Android smartphone.
Contact Sort Order	Changes how to display someone's name in your Contacts list.
Contact Display Order	Choose first name or last name first.

Preferences

Field	Description
Use Phonetic Sorting	ON to sort contacts by phonetic names such as Yomigana/Furigana or Pinyin. Enabling this preference will slow contact loading. The default is off. When contact names include Japanese or Chinese characters and the names do not appear correctly on UniVoIP App, enabling this preference may solve the problem.
Use LED Notifications	ON to turn on the pulse notification light on supported devices. When UniVoIP App has a new IM/SMS or a missed call, the notification light will blink.
Video Calls
Enable Video	ON to make video calls on UniVoIP App.
Send Landscape	When ON, your video will be forcibly sent in the landscape orientation. This is a compatibility mode for older devices that cannot render video in the portrait orientation. Use as an exception. The default is OFF.
Video Quality	Automatic: Recommended. Let UniVoIP App select the best quality to use in a given situation. Low (QCIF): Quarter Common Intermediate Format uses 176 horizontal pixels and 144 vertical lines. QCIF transfers one fourth the amount of data and consumes less memory than CIF. Standard (CIF) High (VGA) HD (720p VP8 only)
Login Control
Auto Login	ON to automatically login to UniVoIP APP when it's started.

Advanced Settings

Field	Description
Media Options
Microphone Gain	You can reduce your microphone gain if you are sounding too loud.
Speaker Gain	You can reduce your speaker gain if others sound too loud.
Advanced Media Options
Use Audio Track	Turn on and test if having audio issues that are not network related.
Echo Cancellation	Turn on if anyone is hearing echoes.
Use Software AEC	Turn on for "Acoustic Echo Cancelation" for sounds entering your microphone.

Advanced Settings

Field	Description
Advanced Media Options Cont.
Use Software NS	Attempts to provide Noise Suppression when on.
Device Hardware
Playback Stream	If you're receiving poor audio, try changing this setting.
Application Logging
Verbose Logging	Leave OFF unless Customer Support instructs you to turn it on to troubleshoot a problem.
Send Log	Tap to upload the current Log to Customer Support