Monthly Live Training sessions are held the 2nd Thursday of the month. We will be broadcasting a LIVE training on the OfficeConnect Voice. 

Register for Training

Look for a personal invite emailed to your inbox the week before training.  

Should you wish to be automatically registered for all training sessions, please forward an email to as well as any specific training requests you may have.

Next Training

March 12th, 2020 at 10am PST | 1pm EST

Stay tuned for an email from us with registration details!

Past Session Recordings

Click on the video icons below and learn how to customize your phone and leverage new features.

The UniVoIP App and WebConnect


  • The UniVoIP App: total mobile connectivity rediscovered

  • WebConnect: gaining immediate access to caller data ensures intelligent interactions

Contact Lists and Multi-Party Calls


  • Set up your dynamic site 

  • Tap into your contact lists 

  • Know your multi-party calling options

Your Billing Portal

Learn how to navigate within the billing portal and leverage all the cool features available to you.

Automated Call Handling


  • Call Forwarding
  • Do Not Disturb
  • Call Waiting Tone
  • Selective Call Routing
  • Twinning
  • Call Coverage 


PIN and Password

Learn how to reset your phone pin, program your phone keys, set up your voicemail and more...

Logs, Ring Tones, Keys


  • Ring Tones: Internal vs. External ; Group vs. Direct
  • Call Logs
  • Programmable Keys [Monitor Phone; Directed Call Pickup; Deflect Call; Forward to AA or co-worker; Join/Leave Group]

Daily Useful Features


  • Call Hold
  • Mute
  • Redial
  • Volume Control
  • Screen Settings

Admin Training


  • International Calling Permission
  • Monitor Groups
  • Call Groups
  • Incoming Call Routing
  • Auto Attendant

Use Cases: Managing High Call Volume

  • Re-licensed from Business User to Agent
  • Automatic Greeting, Call Queuing, Music on Hold
  • First contact resolution
  • Call coverage

Use Cases: Ensuring Every Incoming Call is Answered

  • Create a Call Group with the required employees as members
  • Add a general business voicemail
  • Add a call group removal (in/out) button
  • Add the ext + of a back up employee to assist before sending to voicemail

Use Cases: Customizing Your Phone System for Holiday Schedules

  • How to Pre-Schedule Holiday Call Routing
  • How to Create a Dedicated Auto Attendant for the Holildays
  • How to Customize Holiday Recordings
  • How to add Holiday Music on Hold

Use Cases: Creating a Routing System for On-Call Resources & After Business Hours Calls

  • Handling after hour patient calls going to voicemail 
  • Incoming patient calls triggering to the wrong doctor
  • Human error due to manual re-routing of calls daily
  • Admin unavailable to change call forwarding settings - remote login required