Q: HOW LONG ARE CALL DETAIL RECORDS, "CDRS," PRESERVED FOR VIEWING IN COMPLETED EVENTS/CALLS?
A: They are kept for 365 days.
Q: HOW LONG ARE CALL RECORDINGS PRESERVED FOR ACCESS IN COMPLETED EVENTS/CALLS?
A: They are kept for 90 days.
Q: HOW LONG ARE CALL RECORDINGS PRESERVED FOR ACCESS IF THEY WERE ADDED TO THE CALL RECORDING LIBRARY?
A: The Library has a total time limit of 10 hours of recordings. If you reach the 10 hour limit, a new recording added to the Library will automatically delete the oldest recording.
Q: WHAT IS THE MAXIMUM NUMBER OF SIMULTANEOUS CALLS THAT CAN BE PROCESSED IN MY CR SYSTEM?
A: The total number of simultaneous CR calls is not limited by the CR system itself. All calls that should be recorded, will be recorded.
Q: WILL INBOUND CALLS BE RECORDED IF THE USER ANSWERS THE CALL ON A DEVICE TRIGGERED BY THE “TWINNING” FEATURE?
A: No
Q: WILL INBOUND CALLS BE RECORDED IF THE USER ANSWERS THE CALL ON THE UNIVOIP APP?
A: Yes
Q: IS ANY DEDICATED RECORDING HARDWARE REQUIRED IN MY OFFICE?
A: No
Q: WHAT IS THE LARGEST NUMBER OF CALLS THAT I CAN DOWNLOAD AT ONCE?
A: 100
Q: WHAT AUDIO FILE FORMAT ARE THE DOWNLOADED FILES IN?
A: MP3
Q: DOES THE CALL PATH HISTORY OF A RECORDED CALL SHOW IF THE CALL WAS TRANSFERED?
A: Yes, the call path history is “cradle to grave”
Q: WILL IT RECORD INTEROFFICE CALLS (PURELY EXT TO EXT)?
A: No, even if one or both users are call recording enabled
Q: IS THIS RECORDING FEATURE SET HIPPA COMPLIENT?
A: No
Q: ON INBOUND CALLS, IS THERE A MESSAGE INFORMING CALLERS THAT THE CALL IS BEING RECORDED?
A: This can be accomplished by routing the call through an Auto Attendant message prior to ringing the phone(s).