To permanently delete a call group from the system, follow these steps:

  1. Expand Company Settings and click Call Groups in the left menu.
  2. Locate the call group to delete.
  3. Click on the trash can icon to delete.
  4. Click Save.


Please note:

  • You cannot delete a Pickup group, Hunt group, Broadcast group, or Rollover group with associated members.
  • You cannot delete a Monitor group, Hunt group, Broadcast group, or Rollover group if incoming call routing for one of your company phone numbers is configured to use that call group. To delete the call group in this case, you must change the incoming call routing configuration for that phone number to use a different extension. See Incoming Call Routing.
  • If you delete a Monitor group, the associated Monitor Call, Monitor Phone and Monitor Silent key mappings will revert to an "Unassigned" key mapping.
  • If you delete a call Pickup group, the associated pickup key mapping will revert to an "Unassigned" key mapping.