UniVoIP's OfficeConnect® Extension Call Recording allows your business to record inbound and outbound calls according to the rules that you define. You can select which calls are eligible for recording and which employees handling those calls will be recorded.

To help you understand the details of each recorded call, OfficeConnect Extension Call Recording immediately presents and preserves call records that tell you who called, when he or she called, who answered and when and where those calls were transferred. And, finally, OfficeConnect Call Recording also gives you a powerful tool for evaluating how your employees handled each recorded call.

Who's in control?

Only specially designated individuals, Call Recording (CR) Admins, control which calls and which individuals are recorded. CR Admins are also the only ones who can listen to, evaluate and download the call recordings collected by OfficeConnect Extension Call Recording. Consequently, it is very important to carefully limit who within the business is chosen to be a CR Admin.

Who will be recorded?

Only extensions marked as either Mandatory or On Demand are ever recorded. Sales and support staff might be marked for recording. Senior management might not be. Of course, calls can be transferred between extensions. Transfers break the call into segments. If the call is transferred away from a recording- eligible extension, the new segment is not recorded. If the same call is later transferred back to an extension marked for recording, the new segment is recorded.

Call Recording per User provides a flexible method to route all a user's outbound calls through a call recording (CR) platform, without using a special dialing prefix. 

Your business starts by identifying which inbound phone numbers are recording eligible. For example, calls to the main sales number might be considered eligible for recording while the CEO's personal direct number might not.

Call Recording per User provides a flexible method to route all a user's outbound calls through a call recording (CR) platform, without using a special dialing prefix. 

Please Note: Call segments are recorded and saved only if the call itself is recording eligible and the extension connected during that segment is marked for recording.

Examples of call segments that are not recorded:

•  No recording is made if the inbound call is to a number not identified as being recording eligible. This means, for example, a call to the CEO's number might not be made recording eligible and thus would not be recorded, regardless who answers it or to whom it is subsequently transferred.

•  The call segment is not recorded if the extension talking on that call is not marked for recording. This means, for example, an inbound Sales call that would otherwise be recording eligible is not recorded while the CEO is handling that call. (If the CEO's extension is not marked Record This Extension's Calls.)

•  Extension-to-extension calls are never recorded.

•  Three-way calls are not recorded.