To associate users with an existing call group, follow these steps:

  1. Expand Company Settings and click Call Groups in the left menu.
  2. Click on a Call Group to edit. 
  3. In the Membership section, add members to this Call Group. To add members, use the + button besides each user, or click the > sign to Add all. To remove members, use the - button or click the < button to Remove all.
  4. Click Save.

Please note:

  • Users assigned to a Broadcast, Hunt or Rollover group are logged into the group and can receive calls by default.
  • Users assigned to a Pickup group are logged into the group and can answer calls by default.
  • When assigning users to a monitor group, the monitor group secondaries must configure Monitor Call, Monitor Phone or Monitor Call Silent memory key mappings in order for the group behavior to take effect. See "Programmable Memory Key Features" in the Phone User Guide.
  • By unassigning a user from a call group, group behavior stops as soon as a call in progress is completed.
  • Users can belong to multiple groups.