Disable a user or location when you want to remove phone system access from users or locations without permanently removing them from the system.
To disable a user or location, follow these steps:

  1. Click Users and Locations in the left menu.
  2. Unselect the user or location from the Enabled column

Disabled users remain in the list, but the user information is grayed out.


  • Disabled users are automatically unassigned from their telephones as soon as the phone is in an idle state.
  • Disabled users cannot log in to a telephone or the web administration interface.
  • System administrators cannot disable their own accounts.