Phone Key Configuration Options for Profiles

Account Code

Assign the Account Code option to a memory key so that an account code can be assigned to a call before or during the call.
Note: The Account Code option is not displayed if the Account Codes feature is not enabled for your business.

Account Code

1) Leave the Details box blank if you want users to be prompted for an account code after selecting the Account Code key.
2) Type an account code in the Details box if you want the Account Code key to behave like an Account Code Speed Dial key. In this case, when the Account Code key is selected, the account code that you enter is automatically assigned to the call.

ACD Log In/Out

Use the ACD Log In/Out feature to turn ACD Log In/Out. Activate this feature by pressing the programmed key on the phone.

This feature only affects ACD.

Company Speed Dial

Assign the Company Speed Dial option to a memory key to dial one of the phone numbers in your External Directory by pressing the memory key.
Note: The Company Speed Dial option is not displayed if you have not configured the system with speed dials.

Selecting the Company Speed Dial option displays a list of the names in your External Directory in the Details field. Select one of the names from this list to enable the Company Speed Dial option.

Conference Unit

Assign the Conference Unit option to a memory key to provide control of the conference unit if connected to a Mitel 5340 IP phone

Conference Unit

N/A

Directed Call Pickup

Use the Directed Call Pickup (DCP) feature to pick up calls to other users' phones. After pressing the key, you are prompted for the extension of the ringing phone you want to pick up.

Directed Pickup

DCP keys are not available for users who do not have answer privileges in any Monitor Group.

Directory

Assign the Directory option to a memory key to access the internal directory. This is only appropriate for Mitel 5304 IP phones.

Directory

N/A

Do Not Disturb

Assign the DND option to a memory key to stop calls from going to any device you are logged into.
Note: This memory key assignment is also used for Deflect Call.

DND

N/A

Forward to AA (LED)

Assign the Forward to AA (Auto Attendant) option to forward all incoming calls to the Auto Attendant. To turn the Forward to AA feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled.
Note: The Forward to AA option is not displayed if you have not configured the system with Auto Attendants.

Forward to ***(AA Number)

Selecting the Forward to AA option displays a list of the Auto Attendants in the Details field. Select one of the Auto Attendants from this list to enable the Forward to AA option.

Forward to Co-worker (LED)

Assign the Forward to Co-worker option to forward all incoming calls to a co-worker. To turn the Forward to Co-worker feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled.

Forward to, followed by the extension selected.

Selecting the Forward to Co-worker option displays a list of company employees in the system in the Details field. Select a user from this list to enable the Forward to Co-worker option.

Forward to Coverage (LED)

Assign the Forward to Coverage option to forward all incoming calls directly to the call coverage you have set up. To turn the Forward to Coverage feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled.

Forward to Coverage

None

Forward to Number (LED)

Assign the Forward to Number option to forward all incoming calls to a user defined phone number. To turn the Forward to Number feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled.

Forward to, followed by the number entered in the Details field.

Selecting the Forward to Number option displays a text box in the Details field. Type the phone number that you want to have your calls forwarded to into the text box to enable the Forward to Number option.
Note: To forward to an external number, users must have permission to make that external call and Redirect Inbound Call to External Number permission.

Forward to Prompt (LED)

Assign the Forward to Prompt option to forward all incoming calls to a user defined phone number.
To turn the Forward to Prompt feature on, select the associated memory key and, using the phone keys, type in the number you would like to have your calls forwarded to. When the memory key LED is lit, the feature is enabled.
To turn the Forward to Prompt feature off, select the associated memory key and then the second FWDOFF softkey.

Forward

Note: To forward to an external number, users must have permission to make that external call and Redirect Inbound Call to External Number permission.

Handsfree Answerback (LED)

Assign the Handsfree Answerback option to a memory key so that your phone can automatically answer an intercom call and set up a two-way speech path.

Handsfree Answerback

Incoming Calls List

Assign the Incoming Calls List option to a memory key to allow you to see the list of recently received incoming calls to your extension. This has the same function as the CALLS softkey.

Incoming Calls List

Intercom to Co-Worker

Assign the Intercom to Co-Worker option to a memory key to allow you to make a page directly to a co-worker's phone.

Intercom to *** (extension number)

Select a user or location from the Details list to enable the Intercom to Co-Worker option.

Intercom to Prompt

Assign the Intercom to Prompt option to a memory key to allow you to make a page to a co-worker's number that you enter after pressing the key.

Intercom to Prompt

Join/Leave Group

Assign the Join/Leave Group option to a memory key to join and leave the selected Call Group by selecting the programmed memory key. The memory key LED is lit when you have joined the selected Call Group.
Note: The Join/Leave Group option is not displayed if there are no call groups defined.

Name of the selected group

Selecting Join/Leave Group displays available call groups from the Details list. Select a call group from the list to enable the Join/Leave Group option.

Line appearance

Line Appearance keys are required in order to receive incoming calls and to make outgoing calls. Your phone will normally have two or three pre-programmed Line Appearances. The LED on the programmed key indicates the status of the Line Appearance.

Number of the new line in sequence.

Monitor Call

Assign the Monitor Call option to a memory key to allow call monitoring for an existing monitor group. The user of the phone must be a secondary member of the monitor group.

Monitor Call and extension

Selecting Monitor Call displays available monitor groups in the Details list. Select a monitor group from the list to enable the Monitor Call option.

Monitor Call-Silent

Assign the Monitor Call -Silent option to a memory key to allow call monitoring for an existing monitor group.The user of the phone must be a secondary member of the monitor group.

Monitor Call-Silent and extension

Selecting Monitor Call -Silent displays available monitor groups in the Details list. Select a monitor group from the list to enable the Monitor Call - Silent option.

Monitor Phone

Assign the Monitor Phone option to a memory key to allow call monitoring for an existing monitor group. User of the phone must be a secondary member of the monitor group.

Monitor Phone and extension

Selecting Monitor Phone displays available monitor groups in the Details list. Select a monitor group from the list to enable the Monitor Phone option.

One Touch Speed Dial

Assign the One Touch Speed Dial option to a memory key to allow instant dialing of a pre-defined phone number. The user makes a call by pressing the associated memory key.

Type the number that you want to speed dial in the Details box.

Use the "Outgoing Call Privacy" feature to block your caller ID on outgoing calls.

Unassigned

Select Active or Inactive

Use the Page feature to send a page to the selected Page Group or all of the phones at your site. The page is broadcast through the speaker of each available phone.

Unassigned

Select Active or Inactive

Park and Retrieve

Use the Park and Retrieve feature to place a call on hold at a location where another user can retrieve it. When you associate the Park key with a specific location, activating it parks the call at that location; when you associate the Park key with Any, the system automatically selects the location and tells you the location when the call is parked. Press Park/Retrieve or Park on X to retrieve the call.

Park/Retrieve (if Any is chosen), Park on X (if specific location is chosen)

Any, Location 1 to Location 9

Primary Phone

The Primary Phone key designates which multi-desked phone originates click-to-call requests and receives intercom requests. The key can only be active on one phone: pressing it on one phone deactivates it on another.

Primary Phone

Select Active or Inactive

Pickup

Assign the Pickup option to a memory key to allow you to answer an incoming call to any member of the call pickup group.

Pickup

Selecting Pickup displays the available pickup groups in the Details list. Select a pickup group from the list to enable the Pickup option.
Note: The Pickup option is not displayed if you are not a member of a call pickup group.

Redial List / Dial

Assign the Redial List / Dial option to a phone to display the list of recently dialled calls. The key can also be used to Dial a number displayed on the LCD display (Call lists, Redial lists, and Directory displays). This is only appropriate for Mitel 5304 IP phones.

Redial List / Dial

N/A

Transfer / Conference

Assign the Transfer / Conference key to a phone to allow transferring and conferencing of calls. Press once to transfer a call and twice to make an n-way call. This is only appropriate for Mitel 5304 IP phones.

Transfer / Conference

N/A

Twinning on/off (LED)

Assign the Twinning on/off option to a memory key to allow you to activate or deactivate your twinning feature.

Twinning on/off

Select Active or Inactive

Unassigned

An Unassigned memory key has no action associated with it.

Unassigned

N/A

Voicemail

Assign the Voice Mail option to a memory key to allow access to the Voice Mail system. This is only appropriate for Mitel 5304 IP phones.

Voicemail

N/A