The Company Calls page displays all your company's inbound and outbound call history in a tabular format. The system displays calls in a reverse chronological order (from most recent to past) using your company's time zone setting.
The table comprises the following columns:

    • Date—the date of the start of the call.
    • Time—the time of the start of the call (based on call related site time zone).
    • Direction—the direction (internal, external, inbound, or outbound) of the call.
    • From— the calling ID of the incoming call.
    • Dialed—the dialed digits of the call.
    • Auto Attendant—the Auto Attendant extension if used.
    • Duration—the release time stamp of the last step in the call minus the starting time stamp of the first step of the call.
    • Talk—the release time stamp of the last step in the call minus the answer time stamp of the first step of the call.
    • Target—the terminating extension of the call.
    • Answer—the number answering the call.
    • Account Code—the account code the call if used. (Must be enabled.)

To optionally view your company calls for a specific period, follow these steps:

  1. Select a time range based on your company's default time zone.
  2. Click Refresh.

The system filters the list based on your criteria.
Once you have the call history you want, click Export Options: CSV to export it in CSV (comma-separated values) format.

Please note that missed calls are not shown in the downloaded document.