To create a rollover group, follow these steps:

  1. Expand Company Settings and click Call Groups in the left menu.
  2. Click Add.
  3. Under Call Group Type select Rollover Group.
  4. Type the Rollover group name in the Name field.
  5. Select an Extension for the rollover group from the Extension list. The Extension list displays the next five available extensions for Call Groups. You can enter a different valid extension by selecting Other from the Extension list and typing the extension of your choice in the Text field.
  6. Check Queue if calls are to be queued.
  7. Check Voice Mail to create a dedicated voicemail box for the Rollover Group.
  8. In the Membership section, add members to this Call Group. To add members, use the + button besides each user, or click the > button to Add all. To remove members, use the - button or click the < button to Remove all.
  9. If you choose to lock users to the new call group, uncheck Allow members to leave group?
  10. If you checked the Queue box, under the Announcements section enter the following:
  11. Select the number of rings before playing the initial greeting.
  12. Select the initial greeting to play.
  13. Select the Wait Announcement to play.
  14. Enter the number of minutes to play the wait announcement before sending to call coverage.
  15. Set up Call Coverage for the new rollover group (optional).
  16. Click Save.


Please note:

  • If a rollover group has no members assigned to it, or if all members are logged out of their phones, the call goes immediately to call coverage.
  • When a rollover group is created it has all call permissions to enable call coverage to an external number.