To create a rollover group, follow these steps:
- Expand Company Settings and click Call Groups in the left menu.
- Click Add.
- Under Call Group Type select Rollover Group.
- Type the Rollover group name in the Name field.
- Select an Extension for the rollover group from the Extension list. The Extension list displays the next five available extensions for Call Groups. You can enter a different valid extension by selecting Other from the Extension list and typing the extension of your choice in the Text field.
- Check Queue if calls are to be queued.
- Check Voice Mail to create a dedicated voicemail box for the Rollover Group.
- In the Membership section, add members to this Call Group. To add members, use the + button besides each user, or click the > button to Add all. To remove members, use the - button or click the < button to Remove all.
- If you choose to lock users to the new call group, uncheck Allow members to leave group?
- If you checked the Queue box, under the Announcements section enter the following:
- Select the number of rings before playing the initial greeting.
- Select the initial greeting to play.
- Select the Wait Announcement to play.
- Enter the number of minutes to play the wait announcement before sending to call coverage.
- Set up Call Coverage for the new rollover group (optional).
- Click Save.
Please note:
- If a rollover group has no members assigned to it, or if all members are logged out of their phones, the call goes immediately to call coverage.
- When a rollover group is created it has all call permissions to enable call coverage to an external number.