1. Expand Company Settings and click Call Groups in the left menu.
  2. Select Add.
  3. Select broadcast group from the Call Group Type drop down menu.
  4. Type the broadcast group name in the Name field.
  5. Select an extension for the broadcast group from the Extension list. The Extension list displays the next five available extensions for Call Groups. You can enter a different valid extension by selecting Other from the Extension list and typing the extension of your choice.
  6. Check Queue if calls are to be queued.
  7. From the drop-down list, select the Call Behavior for the broadcast group.
    • To configure the broadcast group calls to only ring on idle group member phones, select the "Only ring phones not in use" option.
    • To configure the broadcast group calls to ring on all group member phones even if a group member is already on a call, select the "Ring all phones" option.


          When the "Ring all phones" option is selected, incoming broadcast group calls are still queued when group member phones are ringing because of a call to the same broadcast group. See Managing Group Features

      8. Add check mark to Voice Mail to add a dedicated Voice Mail box to the broadcast group.

      9. In the Membership section, add members to this Call Group. To add members, from the Available to the Selected list, use the + button, or click the > button to Add all. To remove members, use the - button or click the < button to Remove all.

     10. If you choose to lock users to the new call group, uncheck Allow Members to Leave Call Group.

     11. If you checked the Queue, under the Announcements section enter the following:

     12. From the drop-down list, select the number of rings before, playing the initial greeting.

     13. From the drop-down list, Under Wait Announcement select the the wait announcement to play.

     14. Enter the number of minutes to play the wait announcement before sending to call coverage.

     15. Set up Call Coverage for the new broadcast group (optional).

     16. Click Save.


Please note:

  • If a broadcast group has no members assigned to it, or if all members are logged out of their phones, the call goes immediately to call coverage.
  • When a broadcast group is created, it has all call permissions to enable call coverage to an external number.

Transfer a Call to a Specific User's Voicemail

You can add a Broadcast group and use it to transfer calls to a specific user's voicemail.
Follow these steps:

  1. Create a Broadcast Group with no members assigned to it.
  2. Make its behavior to only ring phones not in use.
  3. Make the coverage to the group Employee voicemail.
  4. Select the employee whose voicemail you want to forward calls to.
  5. Add a speed dial for that Broadcast Group labeled as Mr. "X"'s voicemail on the Receptionist's phone.