This section provides instructions on how to configure the IP DECT stand and 5610 Cordless Handsets to support SIP telephony.

  • IP DECT Stand supports up to eight handsets and three simultaneous calls
  • Each handset can be programmed as a separate extension on the OfficeConnect Business Edition system or you can program the cordless handsets in a personal ring group to allow a group of users to answer calls to the same extension number
  • The IP DECT stand provides call transfer, conferencing, and other basic features between handsets and is supported on LCD 16-Key Phone, Backlit LCD 24-Key Phone, Backlit LCD 48-Key Phone, Color Touch Screen LCD Phone and 24-Key Phone
  • Supported on Mitel 5312 / 5324 / 5320 / 5330 / 5340 and 5360 IP Phones
  • Teleworker support
  • Supports Dynamic Extension on OfficeConnect Business Edition
  • Speakerphone capable, with adjustable volumes, including mute
  • Handset supports operating time of 8 hours talk / 240 hours standby
  • Optional IP DECT Repeater extends signal range
  • DECT 6.0 cordless technology provides higher quality voice transmission, density, and less interference than other wireless technologies, such as Bluetooth®
  • Operating range of up to 50 m (150 feet) indoors or 100 m (300 feet) outdoors

Requirements and Conditions

  • Roaming (call handoff) is not supported between IP DECT stands.
  • Although you can register up to eight handsets with an IP DECT stand, the stand only supports up to three simultaneous calls. If three calls are already in progress via the IP DECT stand, any other handset users who attempt to place a call will receive busy tone.
  • For site applications where all the users registered to a stand are expected to place calls frequently, register a maximum of three handsets to the stand. For site applications where users will seldom place calls, it may be suitable to register more than three handsets to a single stand.

Using a Repeater

You can have up to six DECT repeaters connected to an IP DECT stand to extend handset signal range. Note that each repeater that you connect to the stand reduces the number of supported handsets by one. For example if you connect one repeater, then you can only register seven handsets; if you connect two repeaters, then you can only register six handsets. After registration is complete, the LED on the repeater remains on solid. While the repeater is supporting a call, the LED on the repeater flashes.
After installing a DECT repeater, test the signal range to ensure that the repeater has registered with the stand. Test the handset signal range by going to the limit of signal range. If the repeater has registered with the stand, the handset signal range should be approximately 50 meters (indoors) or 300 meters (outdoors) from the repeater.
Repeaters can be used to extend the signal in all directions but cannot be used in a series with one another.

Information on how to install and configure a repeater is beyond the scope of this topic.

5610 Cordless Features

  • Call and Telephony Features
  • 8 handsets can be homed to one base
  • Maximum of 3 simultaneous calls, per base station
  • Call forward all, on busy, on no answer
  • Call timer
  • Call transfer and call hold
  • Caller ID with name from phone book
  • Distinctive ringing
  • Call log of incoming/outgoing/missed calls
  • Call return (from call log for internal calls only)


If a prefix digit is required to dial internal or external calls that have been logged, then you cannot dial directly from the call log. This is a common problem with call log capabilities.

  • Contact directory (Maximum of 170 entries per stand)
  • Speed dial
  • Conferencing (3-party conference)
  • Call hang up – upon return to charging cradle
  • DTMF sending in call (RFC2833)
  • Audio Features
  • Mute (disable microphone)
  • Receiver volume control
  • Ring tones melodies
  • Ringer volume
  • Key sounds (click, DTMF and special tones)
  • Low battery and out of range audible warnings
  • Speakerphone
  • Headphone jack (2.5 mm)
  • Deployment
  • Configuration through local web-interface, handset user interface, or via a configuration file using TFTP from a network server.
  • Other Features
  • Graphical menu system
  • Auto answer (when handset is lifted from charger)
  • Separate charging cradle for handset
  • Hearing aid compatible
  • Key lock option
  • Selectable menu language
  • On-hook dialing (pre-dial numbers before pressing off-hook button)
  • Operating time of 8 hours talk / 240 hours standby
  • Displayed information in idle mode (signal, battery level, time)
  • Message waiting indicator (missed calls, voicemail)
  • 128 x 128 bit display with 65536 colours and backlight
  • Quality of Service
  • Type of Service (ToS)
  • CODECs
  • G.711 (64 kbps, A-law and u-law)
  • G.729
  • Interoperability
  • DECT interface (3081) or DECT 6.0 (3080)
  • Range maximum 50 meters indoor, maximum 300 meters outdoor
  • Wi-Fi friendly

Cordless Installation

  1. Attach the base to a OfficeConnect Business Edition desk phone.
  2. Remove the existing base (this one takes its place).

Once you have a cordless base attached to the OfficeConnect Business Edition Desk Phone you can no longer daisy chain it to another device.

  1. Plug the cradle power cord into an electrical outlet.
  2. Insert the included battery into the cordless.
  3. Place the cordless on the stand to charge it.
  4. You can register the repeater automatically or manually.
  • Auto Registration
  1. Ensure that the repeater is switched off (disconnect the power plug).
  2. Set the base station in registration mode. Press reset key on back of the base.
  3. Switch on the repeater (connect the power plug).

The LED on the repeater flashes. After a short time the LED stays on permanently indicating that registration is complete and the unit is ready for operation.

If the registration is not immediately successful, the LED flashes continuously. In this case repeat the procedure.

  1. Before reinstalling the repeater (for example at another base station) reset the repeater as follows:
  2. Switch off the unit (disconnect the power plug).
  3. Switch off the unit for 1-5 seconds and switch on again.
  4. Switch of the unit for 25-35 seconds and switch on again.

Now the repeater is ready for a new auto registration.

  • Manual Registration

You need to do this for each repeater and you need a OfficeConnect Business Edition phone accessible to you to complete this task.

  1. Set the repeater in registration mode
  2. Insert the repeaters power plug for 1-5 seconds in the socket and then remove it.
  3. Insert it once more and leave it there.

You now have five minutes to carry out the registration. If not complete by this point you must start anew.

  1. Press the reset button on the back of the base to set it in registration mode.

The LED on the front of the repeater flashes. If the LED flashes very quickly without interruptions, skip the next step. If the LED flashes very quickly with brief interruptions go to the next step.

  1. Register the handset.
  2. If the base code has been changed, you must set it to "0000".
  3. You must repeat the registration procedure even if the cordless unit was already registered to the base station

Now the LED flashes very quickly without interruptions.

  1. Assign a repeater number
  2. You must now assign a repeater number to the repeater (select: 2-7 for up to six repeaters).


Each number can only be assigned once, when using more than one repeater. These numbers are independent of the cordless extension numbers.

  1. Take one of the previously registered OfficeConnect Business Edition Cordless and Hook Off by pressing the Green Call Button.

The LED on the repeater stops flashing.

  1. Press a number between 2 and 7.

When the repeater has accepted the chose number, the LED will flash a corresponding number of times.

  1. Accept the registration by pressing the asterisk [*] key and then the Green Call Button.

The repeater is now automatically restarted.
The LED will go off for two seconds, flash for a moment and then will remain constantly illuminated.
The registration is now complete. You can now disconnect the repeater and move it to the desired location. Disconnecting the power will not delete the registration.

  1. Verification Tone

The verification tone enables you to establish whether the OfficeConnect Business Edition cordless is working in the extended area of the repeater. This tone is audible on the activated OfficeConnect Business Edition cordless as long as the unit is connected to the repeater. To toggle the verification tone, follow this procedure:

  1. Switch off the repeater (disconnect the power plug).
  2. Switch on the repeater for 1-5 seconds and switch it off again.
  3. Switch it on again.

The LED on the unit is flashing slowly, switch it off again.

  1. Switch it on again.

The verification tone is then activated or deactivated.

Cordless Registration

After you have physically installed the IP DECT Stand to a Mitel IP Phone, you must register the handsets with the IP DECT Stand. You can then configure the 5610 cordless handsets for operation using

  • a web browser, such as Internet Explorer (recommended method)
  • the menu on the 5610 cordless handset
  • a configuration file that you install on a server in the Local Area Network

If you configure from the web browser interface or from the handset, you must configure each handset individually. If you use configuration files, a file must be created for each IP DECT Stand. The configuration file specifies the parameters of the handsets (up to eight) that are associated with an IP DECT Stand.
To complete registration and configuration, the following must be completed:


After you configure the handsets on an IP DECT Stand, ensure that you Change the Handset Display Name and PIN from the default values to prevent unauthorized access.

Register the Handsets with the IP DECT Stand

To register a handset with the IP DECT Stand (gateway), place the handset in the charging cradle. The first handset automatically registers with the IP DECT Stand after approximately 30 seconds. To register each additional handset on the same IP DECT Stand, you must first reboot the stand by pressing RESET on the rear panel of the stand. While the stand is resetting, Searching for Gateway appears in the handset display. Note that you cannot register a handset while a call is being supported on another handset because you will be unable to reset the stand. Power-cycling the stand will not enable the stand to accept handset registration due to security.
If you have multiple IP DECT stands in close proximity of one another (within 50 meters indoors, or within 300 meters outdoors), you must manually program the handset IPEIs into the IP DECT Stand using the VoIP Phone Configurator Web Interface. When you manually program the IPEI, you ensure that the handsets register with the desired stand.

Assign an IP Address to the IP DECT Stand

The IP DECT Stand requires an IP address on the LAN. Either your LAN must be configured with a DHCP server that automatically assigns an IP address to the stand, or you must manually configure the stand with a static IP address and subnet mask.
To manually configure the stand with a static IP address and subnet mask, follow these steps:

  1. From idle mode, press the OK key, select Settings, and then press OK.
  2. Select Network settings and press OK.
  3. When prompted for a PIN, enter the PIN (Default 0000), and then press OK.

When the IP address menu item is shown in red, then the stand is configured to obtain an IP address dynamically from a DHCP server.

  1. Select IP Mode and press OK.
  2. Select Static and press OK.
  3. Press Back, select IP address, and then pressOK.
  4. Press Erase to delete the current entry (0.0.0.0).
  5. Enter a static IP address for the stand. To enter periods in the address, press Options and then press Insert symbols.
  6. Press OK.

Save? appears in the display.

  1. Press Yes.
  2. Select Subnet mask and press OK.
  3. Enter a Subnet mask.
  4. Press OK.

Save? appears in the display.

  1. Press Yes.
  2. Select Default Gateway
  3. Enter default gateway IP
  4. Press OK.

Save? appears in the display.

  1. Press Yes
  2. Press Back.

You are prompted to reset the gateway (stand).

  1. Press Yes.
  2. Press Back repeatedly to return to the main display.

After several seconds, Searching for Gateway appears in the handset main display. It takes approximately 30 seconds for the stand to reset.
After the stand resets, it is configured with the static IP address and subnet mask. Configure SIP domain appears in the handset main display.

Configure Handsets via IP-DECT Stand Configurator Web Interface

You access the IP-DECT Stand Configurator by entering the IP-address of the handset into the address field on a web browser, such as Internet Explorer on your PC. The following procedure covers the minimum configuration required to set up the handsets:

  1. Press the Volume Up key on the side of the 5610 Cordless Handset to enter the system status display.

The display shows the MAC address of the handset and the IP address of the IP DECT Stand. Note that the Boot Status of the handset is displayed as Failed. Ignore the displayed boot status because it is not accurate.

  1. Record the IP address of the DECT stand, which is shown in the display.

_______________________________

  1. Obtain and record the Handset IDs (IPEIs) on each handset.
  2. Press OK to access the main menu.
  3. Select Settings.
  4. Press OK.
  5. Select Handset ID.
  6. Press OK.
  7. The handset IPEI is displayed.
  8. Record the IPEI.

Handset 1 IPEI: _______________________________
Handset 2 IPEI: _______________________________
Handset 3 IPEI: _______________________________
Handset 4 IPEI: _______________________________
Handset 5 IPEI: _______________________________
Handset 6 IPEI: _______________________________
Handset 7 IPEI: _______________________________
Handset 8 IPEI: _______________________________

  1. Press Back to exit.
  2. Launch a web browser on a PC that is connected to the local network.
  3. Enter the IP address (for example http://10.10.106.235) of the IP DECT Stand (from Step 2) in the browser address field.
  4. At the login screen enter the following default user name and password:

Username: admin
Password: admin

You can reset the stand to the default configuration values (including the username and password) by pressing and holding the RESET button on the IP DECT Stand for more than 10 seconds.

  1. Use the menu items in left frame of the web page (see figure below) to configure the DECT stand.

Configure Handset from the Handset Display Menu

We recommend that you configure the handsets using the web configurator interface, since there are certain parameters that are only available there. However, you can perform the minimum configuration of individual handsets from the handset's display menu as follows:

  1. From idle mode, press the OK key, select Settings, and then press OK.
  2. Choose Handset ID and press OK.
  3. Record the IPEI for the handset:

____________________________

  1. Press Back.
  2. Select System settings and press OK.
  3. When prompted for a PIN, enter the PIN (default 0000), and then press OK.
  4. Select Handset settings and press OK.
  5. Select Handset name and press OK.
  6. Enter the user name of the handset user using the dial pad.

The user name should correspond to the user name that is assigned to the directory number on OfficeConnect Business Edition.

  1. Press OK.
  2. Press Yes to save.
  3. Press Back repeatedly until you return to the System settings menu.
  4. Select VoIP settings and press OK.
  5. When prompted for a PIN, enter the PIN (default 0000), and then press OK.
  6. Select Accounts and press OK.
  7. Select the desired account for the handset and press OK.

Change the Handset Display Name and PIN

After configuring the handsets, change the default username and PIN to prevent unauthorized access. Note that the handset PIN and the web configuration password are independent of each other. If you change the handset PIN, it does not affect the web configuration password.

Change Display Name

To change the Display Name, follow these steps:

  1. From Idle mode, press OK, select Settings, and then press theOK key.
  2. Select System settings and press the OK key.
  3. When prompted for a PIN, enter the PIN (default 0000), and then press the OK key.
  4. Select Handset settings and press OK.
  5. Select Handset name and press OK.
  6. Use the Erase key to delete the existing default name (for example, Handset 1).
  7. Enter the handset display name using the dial pad keys.

To enter spaces and special characters, press Options and then press Insert symbols. Ensure that the handset display name is the same as the name that appears in the User Configuration form of the OfficeConnect Business Edition for the handset directory number.

  1. Press OK.

? Save is displayed.

  1. Press Yes.

Change PIN

To change the PIN, follow these steps:

  1. From Idle mode, press the OK key, choose Settings, and then press the OK key.
  2. Choose VoIP settings and press the OK key. When prompted for a PIN, enter the PIN (default 0000), and then press the OK key.
  3. Choose Change PIN and press the OK key.
  4. Enter a new 4-digit PIN.
  5. Press OK.

? Save is displayed.

  1. Press Yes.

Reset now? is displayed.

  1. Press Yes
  2. Press Back repeatedly until the handset resets.
  3. For future reference, record the new PIN.

Configure the SIP Domain

To configure the SIP domain, follow these steps:

  1. Press the Volume up key on the side of the handset when it is in an idle state.

System Status display shows the MAC Address of the phone, the IP address of the Gateway, Boot status (not accurate so ignore it) and IPEI.

  1. Record the IPEI for the handset.
  2. Enter the configured or DHCP assigned IP address into a web browser example: http://xxx.xxx.xxx.xxx. Username and password are admin/admin.
  3. Click VoIP Account 1 and then configure as follows:
  • Server is local: Yes
  • Display Name: Assigned Name for the User (There is a 19 character limit)
  • Account: Enter the extension of the User
  • Password: User's PIN for that extension
  • Account Name: Assigned User Name for the Account
  • Account Mailbox Name: User's Extension
  • Account Mailbox Number: Feature activation code for Voicemail *98
  • Registrar: Callp IP address
  • Outbound Proxy: Callp IP address
  • Authentication Username: User's extension
  • Server Port: default (5060)
  • Outbound Proxy Port: default (5060)
  • Registrar Config: Leave default
  • Keep Alive: enabled
  • DMTF Signaling: Set to RFC 2833
  1. Leave the rest as default and click Save.
  2. Click Telephony Settings from the menu on the left.
  3. Under Destination for incoming call, choose which handset to forward incoming calls to.

  1. Under Outgoing Identity to be used for
  2. Assign an account to each registered handset.

If you want unique outgoing identities for outgoing calls from each handset, assign a different account number to each handset. For example, assign Handset 1 with Account 1, Handset 2 with Account 2, and so forth.

  1. Enter the handset name that you want displayed on the called phone.
  2. Enter the IPEI of the handset that you recorded on page 7.
  3. Set the Join calls allowed option to Disable.
  4. Set the Match IPEI to Handset to Enable.
  5. In the left frame of the Configurator web interface, click Time Settings, and then do the following:
  6. Enter the hostname of a Time Server on the internet or an IP address of your internal or external NTP server, for example, pool.ntp.org or 129.6.15.28
  7. Enter the time server refresh interval, for example, 255
  8. Set the time difference between Greenwich Mean Time (GMT) and your current location. For example, if you are in New York, set the Time zone field to – 5:00 hours (EST).
  9. Set Daylight Savings Time (DST) to Automatic and leave all other settings as default--all DST settings are updated through the NTP server. (The default DST is Automatic set for North America.)
  10. Click SAVE CHANGES at the bottom of the screen.
  11. Click REBOOT.

The handset reboots and registers with the OfficeConnect Business Edition system.
The Phone Inventory Page accessed via webadmin shows the DECT Gateway and User as a SIP Terminal.

Troubleshooting

  • If you have problems registering the OfficeConnect Business Edition handsets check the following:
  • the Web Configurator to ensure all settings were typed in the various fields correctly, for example, an extra space or missing dot in an IP address or a typo in an extension.
  • a OfficeConnect Business Edition desk phone to ensure you can log into the extension you have assigned to the cordless, which ensures that the extension and PIN are valid within OfficeConnect Business Edition .
  • When rebooting the OfficeConnect Business Edition cordless handsets you need to briefly lift the handset(s) from their cradles and place them back on the cradles. On their display you should see Searching for Gateway.
  • If a phone is freezing or giving you problems try removing the battery for a few seconds, replacing it, and then rebooting the gateway to default settings and begin again.
  • If you've accidently put in an IPEI in an incorrect spot and want to change it:
  • Change it to the correct IPEI
  • If there is no handset attached to that handset replace the IPEI field with zeroes

 

Note!

  • The Gateway only supports three simultaneous calls. Any further attempt to establish a call results in the handset receiving a busy tone.
  • Press and Hold Reset on the Gateway for more than 30 seconds to reset its default values.
  • Press and Hold Reset on the Gateway for five seconds to restore to a non-default values.
  • To register multiple handsets, manually enter the IPEIs into the Telephony settings page via the web interface.
  • Every time a new handset is added, the Gateway needs to be rebooted.
  • A new handset cannot be registered if another handset is already on a call because the Gateway cannot be rebooted.
  • If a prefix digit is required to dial internal or external calls that have been logged, you cannot dial directly from the call log. This is a common problem with call log capabilities.