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  1. Go to UniVoIP.com and click on the [Login] button on the upper, right-hand side of the screen.

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  2. Next click on the [Log In] button under “Account Management”

  3. Enter the Account ID, User Name, and Password

    1. Please contact your local Administrator or Billing Department for login credentials

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  4. Once you log into the Portal you will want to select “Tickets” in the upper Menu Bar

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  5. Existing Support Tickets will be displayed to View or Update. You can also [Add Ticket].

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  6. Please fill out the appropriate information below to [Add Ticket]

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  7. Scroll down to [Add Note] for the Ticket that provides details of the issue (Incident) or request (Support).

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  8.  Enter the details of your Ticket in the note area and press [Add Note]

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  9. Press [Add Ticket] to Complete Your Ticket

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  10. Your Ticket will generate a Ticket Number which could be found at the top of your Ticket. Please reference the Ticket Number when following up.

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  11. Now your Ticket will show up in the list of your UniVoIP Support Tickets

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